Frequently Asked Questions
Print collection ships to:
United States of America
Art Size chart
50" x 50"
|127cm x 127cm|
40" x 40"
|101.6cm x 101.6cm|
30" x 40"
|76.2cm x 101.6cm|
30" x 30"
76.2cm x 76.2cm
24" x 36"
|60.96cm x 91.44cm|
20" x 30"
|50.8cm x 76.2cm|
24" x 24"
|60.96cm x 60.96cm|
16" x 20"
|40.64cm x 50.8cm|
16" x 16"
|40.64cm x 40.64cm|
12" x 18"
|30.48cm x 45.72cm|
12" x 12"
30.48cm x 30.48cm
8" x 12"
|20.32cm x 30.48cm|
** Please note all prints are made to order and we do not offer refunds on made to order or custom products. Please allow 14 business days for your order to update from order to shipped with a tracking number notification. Please note due to the nature of natural materials being used please allow a 1-2 cm tolerance to the above measurements. The above measurements do not include floating frame options please allow up to 3cm around the artwork for this additional treatment. Custom sizing also available by request. Contact us
Fashion Size chart
La Palma Kaftan - loose fit style to desire fits up to a size
Size 10 - 22
|One Size||3XL, 22, chest measurement 136cm|
Kimono - loose fit style to desire fits up to a size
Size 10 - 22
|One Size||3XL, 22, chest measurement 136cm|
We recommend keeping out of direct sunlight. Soft glass cloth to clean the glass or paper towel. We use the high quality protective coated inks, if you need to dust the canvas please do so with a gentle soft cloth, however this is very rare. For any other questions about care for your artwork please contact us.
We recommend hand wash your cushion covers in cold water to protect wear and tear on delicate fringing details and textile. For any other questions about care for your homewares please contact us.
Resortwear: We recommend hand wash in cold water and dry flat in shade to prolong care of your unique garment.
Accessories: Neoprene bags, can be spot washed, or cold wash on the delicate cycle in the machine. Dry flat in the shade.
For any other questions about care for your unique fashion piece please contact us.
You will not violate or attempt to violate the security of this Website. You will not hack into this Website, LIBBY WATKINS ART computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.
YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. LIBBY WATKINS ART reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.
Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by LIBBY WATKINS ART or by other parties that have licensed their material to LIBBY WATKINS ART. LIBBY WATKINS ART trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks in not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by LIBBY WATKINS ART.
All rights not expressly granted are reserved.
This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under LIBBY WATKINS ART direct control and accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not they are linked to this Website). You acknowledge that LIBBY WATKINS ART is entitled to require you to remove any link from another website to this Website which you install without obtaining LIBBY WATKINS ART prior written consent.
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
If you are not happy with your purchase from Libby Watkins Art, you can return or exchange it, in accordance with the terms below.
Change of Mind Returns
If you have changed your mind about your purchase, Libby Watkins Art will be pleased to offer you a refund or exchange provided that:
You return the item within 15 calendar days of purchase;
You produce a satisfactory proof of purchase;
The item is in re-saleable condition, including its original packaging (if any), is unused and as sold.
Please note change of mind returns are not available for the following items:
- Downloadable material
- Gift cards and Vouchers which have been activated and / or used
- Special orders of Original Artwork
- Any Framed Artwork
Other Returns – Consumer Guarantees
The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the Australian Competition and Consumer Commission website.
You must provide proof of purchase to make a claim and Libby Watkins Art reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.
How to return your Libby Watkins Art purchase
All Libby Watkins Art purchases can be returned to the place of purchase or otherwise agreed location
Refunds can only be paid in the same tender as the original purchase
Where a credit card attached to an original purchase cannot be produced, the refund will be processed to an Libby Watkins Art Gift Card
Where the original purchase was made via Afterpay,
Once your order has been returned, we will send notification to Afterpay of your return.
For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.
Where the original purchase was made via PayPal.
Once your order has been returned we will send notification to PayPal of your return.
For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home
All LIBBY WATKINS ART Designs are copyright. LIBBY WATKINS ART prohibits the use of its designs or images for any purpose without prior written permission from LIBBY WATKINS ART.
How long will it take to receive my Libby Watkins product?
Following order completion and credit authorisation and verification, you will receive your order within 3-10 business days (within Australia). This is an estimate. This does not include weekends or holidays. Standard Shipping will be via Australian Post, express is available by request at an additional charge. Once your order is ready you will receive a notification via email that with your order tracking details.
Can I change my order once placed?
Once your order has been placed, we are unable to make changes or cancel your order.
Can I change my delivery address?
If you have made an error in your delivery address, please contact us via email firstname.lastname@example.org immediately. If your order has already been shipped, Libby Watkins Art accepts no responsibility for incorrect details entered.
How will my UNFRAMED artwork be sent?
Artworks sizes 1 to size 3 unframed will be sent via Australia Post flat with instructions not to bend or fold.
Artworks sizes 4 to 7 will be sent rolled in a tube via Australia Post.
Anything larger than 1 metre will need to be sent by courier. This will be booked after order has been completed and your payment for the courier via PayPal has been received. Quotes for the courier service are available, but are subject to change until booked, at the courier's responsibility.
How will my FRAMED artwork be sent?
All framed artworks will be sent via courier at cost to the client.
Base packing fee of $25 .00 AUD are charged to all orders in addition to courier fee.
How do I decide on the right position on the wall to hang my piece?
Use your eye level to hang your art. If you are still unsure use paper to make to the same size as the artwork. use this artwork mock up to hang on your wall to get a feel for your space prior to hanging.
This allows you to assess light, space and furniture in the room as well as finalising a great location in your space.
Can I hang art if I rent?
Check with your agent but we recommend 3M damage free velcro hangers attached to the back of the artwork. Always clean the wall first, and follow the packet instructions.
Do you offer custom artworks?
Yes! If you would like to order a custom piece, please email email@example.com and we will work together to create an artwork you love.
Does the sunlight affect the artwork?
For a fuller life we recommend not hanging your artwork in direct sunlight.
Can I exchange or get a refund if I change my mind?
We won’t refund for a change of mind. (please see your artwork product description as this does not include any artwork which is made to order) We will exchange within 14 days if returned in a sale-a-ble condition.
We at Libby Watkins Art want you to be completely satisfied with your purchase and take great pride in the quality of our products. As you have either purchased from the Signature Art or Print Collection knowing the sizes, specifications and colours of artworks (as clearly displayed on the website) we won’t refund. For all Commissions there is a no refund and no exchange policy, as you have worked with the artist and agreed upon the final artwork.
TERMS AND CONDITIONS
Because stock quantities are updated in real time, it can not always be relied on- items may be sold out at the time of purchase.
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Currency, Taxes and Duty
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
…..you can request a payment if i n international dollars via pay pal…...
RETURNS & EXCHANGES
FOR ALL COMMISSIONS THERE IS A NO REFUND AS YOU HAVE WORKED WITH THE ARTIST ON EMAIL OR PERSON AND AGREED TO THE ARTWORK ON THE WAY.
LIBBY WATKINS ART understands and respects your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.
The information we collect is used to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter as a valued LIBBY WATKINS ART customer.
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. Any information that we n o longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.
If you have any questions please feel free to contact us
Libby Watkins gift certificates are digital and purchased via our online store.
Paper gift certificates can be posted by special request where shipping will be charged separately. Please contact us via email if you wish to receive a paper gift certificate in the mail.