FAQ

ART PRINTS

How much is shipping?
Please see shipping & delivery here

ORIGINAL PAINTINGS

Can you ship original paintings worldwide?
Yes, we ship artworks and paintings around the globe every week with DHL.
If you are interested in an original work, please email us for a shipping quote at hello@libbywatkins.com

COMMISSIONS

Do you do commissions?
The design studio collaborates with brands on artwork on a regular basis.
We also take on commission paintings from time to time. Please email hello@libbywatkins.com for details. Fill out this follow our guide on how to measure up and submit a brief for a quote CLICK HERE

INTERIORS & STORES - WHOLESALE

We work closely with interior designers and retail stores helping with artwork selection, commission pieces, stocking products, exhibitions and special custom interior fit outs. Please get in touch below for further information.
Contact Libby hello@libbywatkins.com

Please see Wholesale Here

 CORPORATE GIFTING

Libby Watkins takes pleasure in offering an effortless corporate gifting service that allows you to show gratitude to your staff and clients through the gift of our Australian designed artist series, resort wear, accessories and home products. Libby Watkins is a designer of the original Super Pocket and luxe resort wear essentials designed to bring bliss to your coastal lifestyle, travel adventures and homes. We make gifting to your corporate audience easy, and can assist with the selection of the perfect products to suit your needs.We are happy to help make selections based on your budget and offer corporate reductions upon review of the order volume and product selected.Our corporate clientele has loved gifting the Super Pockets and other LW products to their clients, and are sure that you will too! If you would like to receive further information, please reach out to - hello@libbywatkins.com with your enquiry.

SIZE GUIDE

Download our SIZE GUIDE HERE

 

LIBBY WATKINS RETURN POLICY

Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.

REFUND

You are eligible for a Full Refund if you:

● Purchased a product at Full Price and have returned the product within 7 days of receipt of purchase.

EXCHANGE OR CREDIT

You are eligible for an Exchange or Store Credit if you:

● Purchased a product at Full Price

● Purchased a Full Price product with a discount.

● Sale items not marked Final Sale can be returned for a Store Credit only.

Please Note: Store Credits are valid for 6 months.

FINAL SALE

All sales are Final on:

● Anything marked as “Sale” or marked down from full price cannot be returned for a refund, credit or exchange unless faulty.

● Final sale products are clearly marked on the product page so please take note prior to purchase.

FAULTY

Every product we send out undergoes a strict quality control process, however, if you have received a product with a manufacturing fault, please send it back for assessment. Once we have reviewed the product and deem it faulty, we will happily offer a replacement, repair or refund based on your wishes.

WRONG PRODUCT

If you were shipped the wrong product please notify us immediately by contacting our Customer Care team. We will send you the correct product with a return bag to send back the incorrect product.

INTERNATIONAL ORDERS

Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.

ART

Art is made to order and all purchases are final, as orders are made to order.

 

EARRINGS, HATS + HEADWEAR

Due to sanitary reasons, we do not accept returns on earrings, hats or headwear.

*Please note: Products must be returned in the same manner they were received. They should be new, unused and with all designer tags still attached. Returns that are damaged, soiled or

RETURNS INFO

All items must be posted in the mail within 7 days of receiving your order. Any items posted after this timeframe may be denied.

To process your return you need to complete the returns from shipped with your parcel.

Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.

We will aim to process your return within 24 hours of receiving your return parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show on your account. If you are yet to receive email, it is most likely that we are yet to receive your return.

Please note that the products are your responsibility until they are received by Libby Watkins Studio. Libby Watkins Studio will not issue a refund on products that are not received or lost in transit. We recommend returning your product with

a registered post. Shipping costs are non-refundable except in cases

where Libby Watkins Studio may have made an error.

SHIPPING ADDRESS

Please send all returns to the address below:

LIBBY WATKINS ONLINE RETURNS

18 Ponderosa, Parade, WARRIEWOOD,

NSW, 2102, Australia.

CONTACT INFO

Email: hello@libbywatkins.com

EXCHANGE PRICE DIFFERENCE

If your new product is of higher value, you will need

to pay the difference via credit or debit card over

the phone. If your new product is of lesser value,

we will issue you store credit in the form of a gift

card for the difference.

FIRST EXCHANGE

We understand that choosing a size online can be

difficult, therefore, we will happily pay for the return

postage on your first size exchange of a full priced

product. Contact us to receive a return postage

label.

We are happy to credit or exchange any unopened goods within 7 days of delivery, provided that we receive the goods in original condition. Please note all prints are custom printed for each individual customer and take approximately 5-10 days from your order date to be made and shipped from your order date. Please choose your design carefully as we are unable to exchange or refund on custom orders as they are made to order. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. The customer assumes any risk of lost, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with Australia Post.

Libby Watkins reserves the right to refuse to accept, and to return, parcels that arrive COD or have ‘More To Pay’ stamped on them.

Please email hello@libbywatkins.com with notification of and reason for the return. We will respond with instructions on how to proceed.

PLEASE DOWNLOAD RETURN FORM HERE

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