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Returns

LIBBY WATKINS RETURN POLICY

Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.

REFUND

You are eligible for a Full Refund if you:

● Purchased a product at Full Price and have returned the product within 7 days of receipt of purchase.

EXCHANGE OR CREDIT

You are eligible for an Exchange or Store Credit if you:

● Purchased a product at Full Price

● Purchased a Full Price product with a discount.

● Sale items not marked Final Sale can be returned for a Store Credit only.

Please Note: Store Credits are valid for 6 months.

FINAL SALE

All sales are Final on:

● Anything marked as “Sale” or marked down from full price cannot be returned for a refund, credit or exchange unless faulty.

● Final sale products are clearly marked on the product page so please take note prior to purchase.

FAULTY

Every product we send out undergoes a strict quality control process, however, if you have received a product with a manufacturing fault, please send it back for assessment. Once we have reviewed the product and deem it faulty, we will happily offer a replacement, repair or refund based on your wishes.

WRONG PRODUCT

If you were shipped the wrong product please notify us immediately by contacting our Customer Care team. We will send you the correct product with a return bag to send back the incorrect product.

INTERNATIONAL ORDERS

Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.

ART

Art is made to order and all purchases are final, as orders are made to order.

 

EARRINGS, HATS + HEADWEAR

Due to sanitary reasons, we do not accept returns on earrings, hats or headwear.

*Please note: Products must be returned in the same manner they were received. They should be new, unused and with all designer tags still attached. Returns that are damaged, soiled or

RETURNS INFO

All items must be posted in the mail within 7 days of receiving your order. Any items posted after this timeframe may be denied.

To process your return you need to complete the returns from shipped with your parcel.

Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.

We will aim to process your return within 24 hours of receiving your return parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show on your account. If you are yet to receive email, it is most likely that we are yet to receive your return.

Please note that the products are your responsibility until they are received by Libby Watkins Studio. Libby Watkins Studio will not issue a refund on products that are not received or lost in transit. We recommend returning your product with

a registered post. Shipping costs are non-refundable except in cases

where Libby Watkins Studio may have made an error.

SHIPPING ADDRESS

Please send all returns to the address below:

LIBBY WATKINS ONLINE RETURNS

18 Ponderosa, Parade, WARRIEWOOD,

NSW, 2102, Australia.

CONTACT INFO

Email: hello@libbywatkins.com

EXCHANGE PRICE DIFFERENCE

If your new product is of higher value, you will need

to pay the difference via credit or debit card over

the phone. If your new product is of lesser value,

we will issue you store credit in the form of a gift

card for the difference.

FIRST EXCHANGE

We understand that choosing a size online can be

difficult, therefore, we will happily pay for the return

postage on your first size exchange of a full priced

product. Contact us to receive a return postage

label.

PLEASE DOWNLOAD RETURN FORM HERE