Art is made to order and all purchases are final, as orders are made to order.
About our Canvas Prints:
Printed on water-resistant canvas. Available in framed and unframed sizes. Available for global shipping. Exclusively from the Libby Watkins Studio.
Do you offer custom sizes for Canvas Prints?
Yes, we do, the largest size that can be ordered is:
Australian Deliveries - 200cm x 200cm canvas.
New Zealand Deliveries - 125cm x 175cm canvas
Canvas Prints framing:
Frames available in white of black with a solid, wood-like plastic composite material with a similar density and weight of wood.
The construction of our frames vary depending on the delivery location chosen. For Australian based deliveries our frames are made from kiln dried timber with a depth of 3cm. In order to prevent indentation of the edge of the frame onto the canvas, our frames are constructed with a raised lip, which solves the potential problem nicely.
About our Art Prints (on paper):
Printed on 310gsm cotton rag fine art paper. Using high-quality archival pigment inks - producing beautifully rich, vibrant colours and deep blacks. Locally Printed and hand-made. Many sizes are available framed or unframed. Unframed is shipped in a mailer tube, available for global shipping.
Art Prints framing:
Custom framed by hand in a thick edge profile frame, UV-rated plexiglass, and wire ready to hang. Framed in standard matte black, matte white or natural timber, that have a 20mm wide profile, and are 40mm in depth for the Black and White wood, or 30mm depth for the Raw Oak wood frames.
How much is shipping?
Please see shipping & delivery here
Can you ship original paintings worldwide?
Yes, we ship artworks and paintings around the globe every week with DHL.
If you are interested in an original work, please email us for a shipping quote at firstname.lastname@example.org
Do you do commissions?
The design studio collaborates with brands on artwork on a regular basis.
We also take on commission paintings from time to time. Please email email@example.com for details. Fill out this follow our guide on how to measure up and submit a brief for a quote CLICK HERE
INTERIORS & STORES - WHOLESALE
We work closely with interior designers and retail stores helping with artwork selection, commission pieces, stocking products, exhibitions and special custom interior fit outs. Please get in touch below for further information.
Contact Libby firstname.lastname@example.org
Please see Wholesale Here
LIBBY WATKINS RETURN POLICY
We like to keep our prices as competitive as possible at all times. Sometimes we are able to lower our prices that little bit further (such as when stock becomes superseded and our suppliers is clear out items). If that happens, and you just bought the item at a higher price - you might be a bit disappointed.
That's why we offer a 7 Day Price Guarantee. If the price goes down on the exact same item and you contact us within 7 days of purchase, we'll refund the difference in the form of a gift voucher. So if you placed an order on a Tuesday, simply contact us on or before the following Tuesday with details of your purchase and the item in question and we'll get you sorted!
Please note the guarantee does not apply in the case of storewide, category-wide promotions (e.g. a 10% off storewide sale, or off all Bags, or off all art prints or large scale sales across 1000's of items). Guarantee is applicable to in-stock products only. Does not apply to custom made orders/ items.
LIBBY WATKINS RETURN POLICY
Thank you for shopping with us! We understand that online shopping can be difficult. Maybe you didn’t get the right size or that colour doesn’t look as great on you as you thought? Whatever the reason, we are committed to customer satisfaction.
CANVAS & ART PRINTS
Please note all prints are custom printed for each individual customer and take approximately 5-10 days from your order date to be made and shipped from your order date.
Please choose your design and size carefully as we are unable to exchange or refund on custom orders as they are made to order. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. The customer assumes any risk of lost, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with Australia Post.
You are eligible for a Full Refund if you:
● Purchased a product at Full Price and have returned the product within 7 days of receipt of purchase.
EXCHANGE OR CREDIT
You are eligible for an Exchange or Store Credit if you:
● Purchased a product at Full Price
● Purchased a Full Price product with a discount.
● Sale items not marked Final Sale can be returned for a Store Credit only.
Please Note: Store Credits are valid for 6 months.
All sales are Final on:
● Anything marked as “Sale” or marked down from full price cannot be returned for a refund, credit or exchange unless faulty.
● Final sale products are clearly marked on the product page so please take note prior to purchase.
Every product we send out undergoes a strict quality control process, however, if you have received a product with a manufacturing fault, please send it back for assessment. Once we have reviewed the product and deem it faulty, we will happily offer a replacement, repair or refund based on your wishes.
COMPENSATION FOR DAMAGES & LOSS
Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.
What is not covered?
We do not have to pay for damages or losses that:
- are not caused by our conduct, or our products
- relate to something independent of our business, after the goods leave our control
If you were shipped the wrong product please notify us immediately by contacting our Customer Care team. We will send you the correct product with a return bag to send back the incorrect product.
Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.
EARRINGS, HATS + HEADWEAR
Due to sanitary reasons, we do not accept returns on earrings, hats or headwear.
*Please note: Products must be returned in the same manner they were received. They should be new, unused and with all designer tags still attached. Returns that are damaged, soiled or used will not be accommodated.
All items must be posted in the mail within 7 days of receiving your order. Any items posted after this timeframe may be denied.
To process your return you need to complete the returns from shipped with your parcel.
Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.
We will aim to process your return within 24 hours of receiving your return parcel. You will receive a refund or store credit notification via email. For refunds, please allow 3-5 business days for the refund to show on your account. If you are yet to receive email, it is most likely that we are yet to receive your return.
Please note that the products are your responsibility until they are received by Libby Watkins Studio. Libby Watkins Studio will not issue a refund on products that are not received or lost in transit. We recommend returning your product with a registered post. Shipping costs are non-refundable except in cases where Libby Watkins Studio may have made an error.
Please send all returns to the address below:
LIBBY WATKINS ONLINE RETURNS
18 Ponderosa, Parade, WARRIEWOOD,
NSW, 2102, Australia.
EXCHANGE PRICE DIFFERENCE
If your new product is of higher value, you will need to pay the difference via credit or debit card over the phone. If your new product is of lesser value, we will issue you store credit in the form of a gift card for the difference.
We understand that choosing a size online can be difficult, therefore, we will happily pay for the return postage on your first size exchange of a full priced product. Contact us to receive a return postage label.
We are happy to credit or exchange any unopened goods within 7 days of delivery, provided that we receive the goods in original condition.
Libby Watkins reserves the right to refuse to accept, and to return, parcels that arrive COD or have ‘More To Pay’ stamped on them.
Please email email@example.com with notification of and reason for the return. We will respond with instructions on how to proceed.
PLEASE DOWNLOAD RETURN FORM HERE